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Support 2017-06-14T15:49:20+00:00

FTC wants our members and customers to know that we remain committed to bringing you the highest quality services and care — no matter your specific communications needs. Since we began bringing telephone service to the Sand Mountain region over 60 years ago, we’ve maintained a simple philosophy that all members should be treated courteously and with respect, and be served to the very best of our ability. It’s a philosophy that has suited us well, as many of you are much more than just customers — you’re our friends and neighbors too!


Should you have any questions about your service, your bill, how we can better serve you, or if you just want to chat, please stop by and see us — we’re here to serve you.

144 McCurdy Ave North

8 a.m. – 4 p.m.

Drive-Thru Hours:
8 a.m. – 4 p.m.

You may also make cash or check payments at First Southern State Bank – Higdon.

Contact Us

(256) 638-2144 or 611 Within Service Area

Toll Free (866) 638-2144
Internet Technical Support (866) 698-0926
FTC Wireless Internet Tech Support (256) 638-2144
TDD (256) 638-6616
FAX (256) 638-4830
Postal Address PO Box 217 Rainsville, AL 35986

Paying Your Bill

We offer several convenient payment options.

  • Mailing Your Payment
  • Bank Draft
  • Visa/MasterCard/American Express/Discover
  • Check
  • E-bill with Smarthub

You can also pay your bill at the following collection agents:

  • Foodland — Ider
  • Liberty Bank — Geraldine

Customers with Disabilities

Information regarding disability-related services and company contact information for certain accessibility features and equipment is available through Farmers’ business office upon request. Please contact Darlene Johnson, Customer Service and Support Supervisor, at 256-638-2144 or email ccd@staff.farmerstel.com.

Please fill out the form below to contact us.

Your Name (required)

Your Email (required)

Your Home Phone Number

Contact Number

Which best describes the reason for contacting us? (required)

Your Message


Your email has been sent to Customer Service & Technical Support. We will make every attempt to answer your inquiry as quickly as possible. Emails requiring a response are usually answered within 2 business days. We are open Monday - Friday from 8am to 4pm CT.