FTC wants our members and customers to know that we remain committed to bringing you the highest quality services and care — no matter your specific communications needs. Since we began bringing telephone service to the Sand Mountain region over 60 years ago, we’ve maintained a simple philosophy that all members should be treated courteously and with respect, and be served to the very best of our ability. It’s a philosophy that has suited us well, as many of you are much more than just customers — you’re our friends and neighbors too!


Should you have any questions about your service, your bill, how we can better serve you, or if you just want to chat, please stop by and see us — we’re here to serve you.

144 McCurdy Ave North

8 a.m. – 4 p.m.

Drive-Thru Hours:
8 a.m. – 4 p.m.

You may also make cash or check payments at First Southern State Bank – Higdon.

Wi-Fi Technical Support

Looking for help with Wi-Fi disconnections and slow speeds?

Use our self-service support app to diagnose and fix Wi-Fi issues quickly.

Click here to learn more.

Contact Us

(256) 638-2144 or 611 Within Service Area

Technical Support Chat

Internet Technical Support (866) 638-2144
TDD (256) 638-6616
FAX (256) 638-4830
Postal Address PO Box 217 Rainsville, AL 35986

Customers with Disabilities

Information regarding disability-related services and company contact information for certain accessibility features and equipment is available through Farmers’ business office upon request. Please contact Anna Feemster, Customer Service and Support Supervisor, at 256-638-2144 or email ccd@staff.farmerstel.com.

For a faster response, please contact us through SmartHub.

You may report a service issue or make a general inquiry through your SmartHub Account. (If you have not created a SmartHub account, click here to sign up.)


1. Click here to sign in

2. On the left side of the page under “Quick Links” click on “Report an Issue/Inquiry”

3. Follow the prompted instructions to report a service issue or general inquiry

SmartHub App

1. Login to your SmartHub App

2. Click on “Report an Issue/Inquiry” at the top of the “Home” screen

3. Follow the prompted instructions to report a service issue or general inquiry

Or fill out the form below to contact us.