Service Issue or Inquiry

For a faster response, please contact us through SmartHub, our customer management portal.

You may report a service issue or make a general inquiry through your SmartHub Account. (If you have not created a SmartHub account, click here to sign up.)

SmartHub App

  • 1

    Login to your SmartHub App

  • 2

    Click on “Report an Issue/Inquiry” at the top of the “Home” screen

  • 3

    Follow the prompted instructions to report a service issue or general inquiry

Desktop

  • 1

    Click here to sign in

  • 2
    On the left side of the page under “Quick Links” click on “Report an Issue/Inquiry”
  • 3
    Follow the prompted instructions to report a service issue or general inquiry

Tech Support Chat

If you have technical issues, click on the button below to chat with our technical support group.

Wi-Fi Technical Support

Looking for help with Wi-Fi disconnections and slow speeds?

Use our self-service support app to diagnose and fix Wi-Fi issues quickly.

Or fill out the form below to contact us.

Contact

  • (256) 638-2144 or 611 Within Service Area from landline phone

  • Technical Support Chat

  • Internet Technical Support (available 24/7): (866) 638-2144

  • TDD: (256) 638-6616

  • FAX: (256) 638-4830

  • Postal Address: PO Box 217 Rainsville, AL 35986

Location

  • Rainsville
    144 McCurdy Ave North

  • Hours: Mon-Fri
    8 a.m. – 4 p.m.

  • Drive-Thru Hours: Mon-Fri
    8 a.m. – 4 p.m.

  • You may also make cash or check payments at First Southern State Bank – Higdon, First Fidelity Bank – Ider, and Liberty Bank – Geraldine

Customers with Disabilities

Information regarding disability-related services and company contact information for certain accessibility features and equipment is available through FTC’s business office upon request. Please contact Anna Feemster, Customer Service and Support Supervisor, at 256-638-2144 or email ccd@staff.farmerstel.com.

We remain committed to bringing you the highest quality services and care — no matter your specific communications needs.

Since we began bringing telephone service to the Sand Mountain region more than 70 years ago, we’ve maintained a simple philosophy that all members should be treated courteously and with respect, and be served to the very best of our ability. It’s a philosophy that has suited us well, as many of you are much more than just customers — you’re our friends and neighbors too!