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Troubleshooting Guide

//Troubleshooting Guide
Troubleshooting Guide 2017-10-11T03:05:36+00:00

Internet not working properly?

A simple reboot to your Smart RG WiFi router could save you a call to tech support.

  1. Shut down the device you are using to connect to the Internet (e.g., a computer, laptop, smartphone, tablet, etc.)
  2. Unplug your wireless gateway, modem or router from the electrical outlet and leave it unplugged for at least 10 seconds.
  3. Plug it back into the electrical outlet and wait 30 seconds.
  4. Turn your computer (or other device) back on and try reconnecting to the WiFi connection.

If this does not resolve your internet connection issue, call technical support at 866.698.0926.

FTCtv not working properly?
A simple reboot to your set top box could save you a call to tech support.
  1. Locate the power cord and unplug it from its power source for about 30 seconds and plug it back in.
  2. Allow enough time for the set top box to power cycle and go through the start up process and check to make sure you are receiving video signal.

If this does not resolve the issue, call technical support at 866.698.0926.

FTC Security Home & Automation system not working properly?

Clear the trouble on your security system.

If FTC is your security system provider, refer to the instructions below that are specific to your security system model:

LYNX Touch L5210

  1. Press CLEAR
  2. Enter 4-digit user code

LYNX Touch L5200

  1. Press CLEAR
  2. Enter 4-digit user code

ADEMCO VISTA 21IP

  1. Enter 4-digit user code
  2. Press OFF
  3. Re-enter 4-digit user code
  4. Press OFF again

ADEMCO VISTA 20

  1. Enter 4-digit user code
  2. Press OFF
  3. Re-enter 4-digit user code
  4. Press OFF again

If this does not resolve the issue, call technical support at 866.698.0926.