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Voicemail 2017-10-12T14:31:56+00:00

Voicemail Instructions

Dial *99 from your phone or 256-638-9005 from another phone

Voicemail Main Menu

Action Key
Play Messages 1
Send Messages 2
Work with Greetings 3
Mailbox Settings 4
Access Deleted Messages 6
Log on as Different User 7
Help 0
Exit Voicemail System *

Message Playback Options

While listening to your Voicemail messages, the following options are available:

Action Key
Repeat Message 1
Save as New 2
Delete 3
Reply to Message 4
Send a Copy 5
Pause/Resume 8
Return to Main Menu *
Next Message #

Delivery Options Menu

Action Key
Review the Message 1
Mark Message as Urgent 2
Mark Message as Private 3
Send the Message “As Is” #
Exit or Cancel *

Work with Greetings Menu

Action Key
Personal Greeting 1
Extended Absence Greeting 2
System Generated Greeting and Name Recording Greeting 3
Busy Greeting 5
Out-of-Office Hours Greeting 6
Forward all Calls to Voicemail Greeting 9
Help 0
Exit and Return to Main Menu *
To Hear Again #

Voicemail

Save unlimited two-minute messages for up to 14 days; you may check or delete your messages from any phone.

How It Works

The voicemail system is menu driven. Listen to the voice prompts and then press the keys on your phone to select which option you would like.

First Time Sign-in

The first time you access your Voicemail, you will be asked to set up your mailbox by creating a PIN, record your name and greeting. You can only initialize your Voicemail using your primary phone. At this time you will be required to create your own 6 to 20 digit PIN. The PIN number has restrictions as follows:

  1. Dial *99 (listen to voice prompts).
  2. Must create PIN.
    1. PIN code must be between 6 and 20 digits.
    2. PIN code must not have a single digit repeated more than 2 times in a row.
    3. PIN code must not be in numeric sequence, such as 1234.
    4. PIN code must not include part of your telephone number.
  3. Record your recorded name.
  4. Record your greeting.

Accessing Voicemail

From Your Own Phone:

  • Press the Messages button or dial *99.
  • Enter your Voicemail PIN followed by the # key.
  • If you have new messages, the messages will be identified.
  • After hearing any new messages, you will be presented with the Voicemail Main Menu.

From Another Phone:

  • From an external phone, dial 256-638-9005 to access your Voicemail.
  • When prompted, enter your 10-digit telephone number.
  • When prompted, enter your Voicemail PIN followed by the # key.
  • If you have new messages, the messages will be identified.
  • After hearing any new messages, you will be presented with the Voicemail Main Menu.

You will also be asked to set up your mailbox and record your name and a greeting. When you have unheard messages, you will be notified by a stutter dial tone when picking up the receiver or by a message waiting indicator light if your telephone has one.

Changing Your Voicemail Pin:

  • From your landline phone dial *99 and enter your old PIN.
  • From the Main Menu, press 4 to change your settings.
  • Press 3 for security options.
  • Press 1 to change the PIN (See PIN restrictions under First Time Sign-In).

Recording Your Personal Greeting:

  • Access your Voicemail by dialing *99 and enter your PIN.
  • From the Main Menu, press 3.
  • To set up a personal greeting press 1.
  • To set up a system generated greeting or to change the recording of your name press 3.
  • To change the greeting that callers hear when you’re busy press 5.
  • If you don’t record a personal greeting, a generic greeting will be played.