How it Works:
Download the free RouteThis Helps app onto your phone or tablet from the App Store or Google Play.
Open the app, click begin, and enter the code FTCA
Select Network Scan to start the diagnostics. Make sure you are standing next to your router (about 3 steps away) before starting the scan. The scan takes about 2 minutes. Do not close the app or check notifications while the scan is running.
When the scan completes, you will see a screen displaying your speed test result. To see suggestions on how to improve your network speed and coverage, click the text that says CLICK HERE to improve network health at the bottom of the screen. Follow the instructions on the following screens to improve your network!
Still having issues?
Our Technical Support team is available 24/7 at (866) 638-2144.
Running a scan is helpful and will speed up troubleshooting. Your scan produced a unique key in the top right of the app’s screen which you should provide to us for further troubleshooting purposes. Make sure to tell our support tech that you have run a scan, and share your key with them.
